Refund policy

At Plexi Nations, our goal is to provide a smooth print‑on‑demand experience that complies with European consumer protection laws. This policy ensures a fair and transparent process for handling returns, exchanges and refunds — both for our end customers and our B2B partners.

1. Right of Withdrawal (14 Days)

We accept returns for any reason within 14 days of delivery.
No explanation is required — you can return your item simply if you change your mind.

  • Returned products must be in their original condition and packaging.

  • Return shipping costs are covered by the customer in these cases.

2. Damaged or Defective Products

If your order arrives damaged, with significant defects, or is incorrect, we will take care of it. Please notify us within 14 days of delivery, including clear photos of the product and packaging.

Once verified, we will:

  • Reprint the product up to 3 times at no cost

  • If the problem persists, issue a full refund of the product price

➡️ Return shipping is covered by Plexi Nations in such cases.

3. Reshipment of Returned Parcels

If a package is returned to us (e.g. due to incorrect address or missed pickup):

  • You have 7 days from the date of return to contact us and provide updated shipping info

  • After 7 days, the item will be discarded

  • A new order will be required after that period

We include tracking numbers with all shipments. Customers are responsible for tracking and accepting the delivery.

4. B2B Partner Policy

  • Subjective complaints (e.g. color tone, expectations) are not covered by Plexi Nations

  • B2B sellers are responsible for handling such cases with their customers

  • For physical damage: high-quality photo evidence is required. If accepted, we will reprint or refund as described above

5. Who Covers Return Shipping?

  • Change of mind: the customer pays for return shipping

  • Damaged or faulty item: Plexi Nations covers return shipping and any re-delivery

6. How to Start a Return or Claim

Email us at support@plexinations.com with:

  • Your order number

  • Reason for return ("change of mind" or "defect")

  • Photos (if applicable)

You'll receive instructions within 2 business days.
Please pack and ship the item as instructed.

7. Refund Timing

  • Standard returns: refund within 5 business days of receiving the item

  • Defective items: refund issued within 5 business days if reprints fail

If you have any questions, don’t hesitate to contact us at
📩 support@plexinations.com